Customer Experience Co-Ordinator

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Because we strive to put people first. Culture, our way. Digital t’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

• Assist with the collection, administration, research, and analysis of customer data to optimise and continuously improve the customer experience.
• Support the strategic design and implementation of customer experience programmes, campaigns, and new product launches to enhance operational performance.
• Oversee day‑to‑day management of Primark’s Managed Service Partner and ensure high‑quality service delivery.
• Identify pain points across customer touchpoints, champion customer needs, and drive improvements through process documentation, guidelines, and data analytics.
• Provide full administrative support on Salesforce, manage system and process updates, and deliver accurate reporting on key metrics for the operation and wider business.
• Build strong relationships with internal stakeholders, stay informed on industry trends, and proactively recommend best practices while ensuring compliance with company policies and brand standards.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. 27 days of leave, plus bank holidays, and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, a fitness centre, and a subsidised cafeteria.

• 2–3 years of proven customer service experience with strong commercial awareness and ability to meet deadlines.
• Excellent communication skills (written and verbal) and a collaborative team player with strong interpersonal skills to engage diverse stakeholders.
• Highly analytical and process‑driven with strong problem‑solving abilities, attention to detail, and capability to gather, interpret, and analyse data to identify trends.
• Proficient in MS Word, Excel, Outlook, and PowerPoint; knowledge of Salesforce is an advantage.
• Strong planning and organisational skills with flexibility to manage multiple priorities in a fast‑paced environment.
• Positive, approachable attitude with ability to adapt, prioritise, and contribute effectively to continuous improvement initiatives.

Our fashion isn’t one‑size‑fits‑all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at

REQ : JR-3485

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Retail