Paediatric Ward Clerk

Paediatric Ward Clerk - Kempton Day Bed Unit

Band 2, Permanent, Full time – 37.5 hours per week (Mon‑Fri)

Location:

Paediatric Kempton Day Bed Unit, Royal Berkshire Hospital, Reading

Salary: £24,465 per annum (Yearly)

Closing date: 04/01/2026 23:59

Our Paediatrics department is excited to advertise a permanent full-time Ward Clerk position in our children's Kempton Day Bed Unit. The role involves acting as the front of house reception for paediatric patients attending same‑day procedures and those from Children's A&E to our Same Day Emergency Care unit. The successful applicant should have a calm, kind demeanor, be comfortable working with the public and possess good IT literacy skills with the ability to multi‑task within a supportive team.

• Front of house representation for the named ward, meeting and greeting patients and families upon arrival. Ensure all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values.
• Reception duties, checking patients in on hospital IT systems, communicating with clinical staff of arrivals and guiding patients and their relatives to appropriate waiting areas.
• Support nursing and clinical ward team with all administrative duties required for the role.
• Answer telephone enquiries promptly and efficiently, handling a variety of requests in a professional manner while upholding the hospitals CARE values throughout the interaction.

Qualifications

• GCSE or Equivalent A-C grades (including English).
• Desirable: NHS administration course completion.

Experience

• Essential:
  Experience in a customer care role with excellent communication skills.
• Desirable: NHS administration experience/working in a patient facing role either in primary or secondary care.

• Flexible working opportunities and a strong emphasis on work‑life balance.
• Annual leave – 27 days for new starters, increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part‑time staff.
• NHS pension scheme.
• Employee Assistance Programme.
• Money Advice Service.
• Generous maternity, paternity and adoption leave for eligible staff.
• On‑site nursery (based at RBH).
• Full educational library services.
• Cycle to work scheme, lockable storage for cycles.
• Bus to work scheme.
• Excellent rail and bus links.
• A huge range of Health Service Discounts at hundreds of big brands – holidays to gadgets, restaurants, retail, etc.

Apply online via NHS Jobs. Your application will be transferred to the Trust's preferred third‑party recruitment system (TRAC). All subsequent information regarding your application will be managed through TRAC. The Trust may close any vacancy prior to the advertised closing date. An invitation to interview and the offer of appointment will be communicated through TRAC. Appointment is conditional on satisfactory completion of NHS employment checks and a six‑month probationary period.

The postholder will have access to vulnerable people in the course of their normal duties and a Disclosure and Barring Service check will be required. Candidates may be capped at 25 applications per 1

WTE position. For more details and the attached documents, download the PDFs:

• Paediatric Ward Clerk – Job Description (PDF)
• Person Specification – Kempton Ward (PDF)
• Staff Benefits (PDF)
• Probation Policy & Procedure (PDF)
• Behaviours Framework 2022 (PDF)