Employee Experience Coordinator​/Advisor

Reading (Hybrid - 2 days per week in the office)12 month FTCCreate brilliant foundations. Simplify employee journeys. Enable a great employee experience.

MBNL is seeking an Employee Experience Coordinator/Advisor to join our People, Programmes & Change team. This is an exciting opportunity to play a key role in shaping and improving the experience employees and managers have throughout the employee lifecycle.

You'll be responsible for delivering high-quality People administration, responding to employee queries, maintaining accurate data and reporting, and continuously improving processes and self-service solutions. Working closely with colleagues across the People function and wider business, you'll help ensure every employee interaction is simple, effective and engaging.

What you'll be doing

• Coordinating employee lifecycle activities, from onboarding through to offboarding
• Managing and improving employee and manager-facing HR content and self-service resources
• Handling employee queries and identifying opportunities to simplify and automate recurring requests
• Producing People reporting and insights across areas such as absence, hybrid working, surveys and performance activity
• Maintaining accurate employee records and supporting employee relations administration
• Supporting managers with guidance, resources and engagement activities
• Ensuring employee data is accurate, secure and managed appropriately
• Working collaboratively across People and Business Enablement teams to provide seamless support
• Identifying and implementing process improvements that enhance the employee experience

What we're looking for

• A customer-focused approach and genuine passion for delivering a great employee experience
• Strong administration, organisation and prioritisation skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Excellent attention to detail and confidence working with data and reporting
• Strong communication skills and the ability to build relationships at all levels
• A proactive mindset with a focus on continuous improvement
• High levels of integrity and discretion when handling sensitive information
• Good Microsoft Office skills and the ability to quickly learn new systems and tools

We'd particularly like to hear from you if you have

• Previous experience within HR, People Operations or Employee Experience
• Experience supporting employee lifecycle administration and HR processes
• Exposure to employee relations administration
• Experience improving, simplifying or automating processes
• Experience producing HR reporting, dashboards or management information