Technical Training Specialist; Heating Systems

Overview

As Technical Training Specialist (TTS) for Resideo, you will play a critical role in the success of our global training programs through the Resideo Academy brand.

This position is responsible for delivering technical product training across the Resideo portfolio. This is primarily focused on heating products and hydronic systems but may include coverage across the Resideo portfolio. As well as individual product training, the TTS will be able to deliver training across HVAC industry requirements, together with product applications and solutions.

The TTS will be capable of training across all touch points of the Resideo community, ranging from our technical installer customer base, to sales and internal staff. By applying blended learning, the TTS will need to be adaptable, ensuring the right content is delivered to the right audience.

The TTS will identify, support and develop new training material applicable to market requirements, and will work with project teams introducing new products and solutions to ensure training needs are covered. Working with local Sales and Technical teams, the TTS will proactively manage the schedule of training events, classes and on-demand requests from other parts of the Resideo business.

The TTS may provide technical field support for products they train on, including on-site support for initial installs. The TTS will provide an escalatory path for front line technical support, which may require on-site visits as required.

This is a challenging role that relies on building effective relationships across different functional teams. The TTS will be a Resideo Academy brand representative in the UK, with a passion for knowledge transfer and education to excite and engage with customers.

• Compile, maintain and deliver technical training courses for internal and external customers covering heating and hydronic products, applications, systems and industry requirements.
• Maintain awareness of emerging HVAC and hydronic products that impact Resideo’s ability to support and maximise business opportunities.
• Identify new areas for training development in line with sales and industry trends.
• Participate in new product testing, evaluations, and launches.
• Provide technical guidance to sales and internal technical teams.
• Provide on-site technical support as an escalation path for installs.
• On-site commissioning/system verification of initial installations as required.
• Work with sales to deliver regional training events covering product and industry training.
• Promote Resideo Academy regionally, driving growth and engagement.
• Develop a network of colleges/schools for technical training collaborations with business leaders.
• Deliver training courses across the Resideo portfolio as required, including potable water and potentially security systems.

• A dedicated approach to capturing customer training goals and executing plans to meet those goals.
• Experience in effective delivery of technical training to industry professionals, ideally in HVAC systems.
• Creation of technical training course materials using multiple mediums relevant to audience and objectives.
• Ability to communicate effectively through written, verbal, and presentation skills with multiple levels of stakeholders.
• Good organisational and time management skills with the ability to manage multiple projects concurrently.
• Strong communication and interpersonal skills with attention to detail.
• Good IT literacy, intermediate user of Microsoft Office applications.
• A self-starter, able to work with minimal supervision and collaboratively.
• Enthusiastic and self-motivated.
• Live within commutable distance to our training site in Reading.

• Experience in heating/boiler installations
• Preferably experience in customer support or business development
• Understanding of Honeywell Home heating controls
• Knowledge and experience of Smart Homes

• Enjoy a competitive salary, excellent company benefits including company car and phone allowance, and pension contributions
• Flexible working facilities
• Career development opportunities within a global organization
• Benefit from industry-specific training and workshops
• Ac…