Techical Support Lead

Join to apply for the Techical Support Lead role at Clear Course

Location: Reading
Competitive salary + benefits

Clear Accept is expanding, and we’re hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.

This is a high-impact role where you’ll work closely with Engineering, SRE, Dev Ops, Product and Operations to keep our platform stable and continuously improving as we scale.

• Lead and manage technical incidents and escalations
• Triage and prioritise support tickets with Dev/SRE/Dev Ops
• Analyse API logs, JSON payloads and system behaviour
• Support merchant onboarding, transaction flows & payouts
• Build and improve incident processes, SLAs and playbooks
• Identify recurring issues and drive root‑cause fixes

• Strong experience in Technical Support or Incident Management
• Background in payments (gateway, acquirer, card processing)
• Solid understanding of authorisation, settlement & reconciliation
• Confident with API testing, log analysis and monitoring tools
• Analytical, calm under pressure and strong communicator

• Work on modern, cloud-native payments technology
• Ownership and autonomy in a core operational role
• Collaborate with talented engineers and product teams
• Opportunity to shape how we scale our support function

Ready to lead technical support for a fast‑growing payments platform?
Apply now and be part of our next stage of growth.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology

Industry: Software Development and IT Services and IT Consulting