Senior Architect - IT​/OT Service Management

Senior Architect – IT/OT Service Management

Base

Location:

Havant, Reading, Glasgow

Salary: £58,100 - £87,100 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of the Service Strategy & Performance team who define, design and develop a tooling‑aligned Service Management framework; with a focus on enhancing the end‑to‑end service value chain (‘the digital experience’) in line with ITIL and SIAM industry best‑practice. Playing a key role in performing the leadership and facilitation required to define, design and develop effective Service Management processes and architectures in line with wider business strategy;

the role ensures that architectures are aligned to deliver streamlined service integration and management, enhance operational efficiency and improve service delivery outcomes. The candidate will play an influential role across the IT/OT architectural community to develop and embed Service Management architectures; and works closely with Service Management stakeholders and Product Owners in the development of integrated roadmaps, in line with target state Service Management architectures.

• Define, Design and Develop Service Management Architectures:
  Shape the direction and facilitation required to develop Service Management architectures that align tooling, data, process and capability design; working to enhance the end‑to‑end service value chain. Ensure that integrated architectural roadmaps consider dependencies and are appropriate for phased implementation. Contribute to the development of the Service Strategy and product planning by identifying strategic initiatives in line with target state architecture.
• Governance of Service Management Architectures:
  Play an active role in architectural governance across the IT/OT enterprise to embed Service Management architectures. Responsible for the effective management of the Service Management Design Authority, ensuring alignment across tooling, data, process and capability designs; managing and resolving any design issues as they arise.
• Process Architecture:
  Provide oversight to the activity required to define the target state Service Management processes and architecture across the IT/OT enterprise, as well as the associated Service Management process architecture deliverables including any low‑level design(s). Provide guidance on Service Management process design by utilising best‑practice frameworks and industry trends.
• Service Architecture:
  Provide oversight to the activity required to establish standards and governance for service architecture across the IT/OT enterprise. Ensure that these standards align underpinning data architecture and taxonomy, and incorporate all elements needed to manage service delivery throughout the full‑service lifecycle.
• Vendor Integration & Onboarding:
  Facilitate the cross‑functional working required to ensure patterns are in place to enable Vendor Integration that consider tooling, data and process interfaces; and that effective onboarding processes are in place that align with strategic service management objectives.

• Ability to understand the long‑term ("big picture") business strategy and goals, along with short‑term perspectives of situations
• Deep understanding of Service Management processes and Service Integration and Management (SIAM) principles
• Familiarity with ITSM platforms (e.g. Service Now), CMDB and associated data models (e.g. CSDM) and service‑related taxonomies (e.g. TBM)
• Ability to operate within a complex environment, providing clarity to others where required
• Ability to develop, motivate and inspire others, providing line management within a team

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