IT Service Architect

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Base

Location:

Havant, Reading, Glasgow

Salary: £50,100 – £75,100 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full‑time | Flexible First options available

This role forms part of the Service Strategy & Performance team that designs, develops and delivers a tooling‑aligned Service Management framework, focused on enhancing the end‑to‑end service value chain (‘the digital experience’) in line with ITIL and SIAM industry best‑practice. The IT Service Architect plays a key role in establishing the Service Management architectural standards, guardrails and guidelines for IT Services across the enterprise, linking together multiple elements of the service value chain and collaborating with stakeholders across the organization.

• Lead the development of Service Management architectural standards for IT Services, collaborating with enterprise stakeholders to define, design and implement effective service‑delivery standards across the full service lifecycle.
• Link together elements of the service value chain—Service Design, Service Continuity Management, Availability Management, Capability and Performance Management, Risk Management, Service Catalogue Management, Service Configuration Management, Service Level Management, Portfolio Management, Service Financial Management—creating a target architectural model and phased implementation roadmap.
• Govern IT Service Management standards, assuring designs against required standards, managing design issues, and reporting on adherence and risk.
• Support vendor integration and onboarding, designing standards and processes that integrate services and suppliers into the wider service management ecosystem, enabling a unified dashboard experience.
• Advocate and support Service Architecture with stakeholders, facilitating community of practice sessions and providing guidance to Product, Architecture and Service Delivery teams.

• Ability to understand long‑term business strategy and short‑term operational perspectives.
• Deep knowledge of Service Architecture & Service Design components.
• Understanding of Service Management frameworks and SIAM principles.
• Familiarity with Service Management data models and taxonomy (e.g., CSDM, TBM) and tooling (e.g., Service Now).
• Effective challenge/issue resolution skills with a positive and flexible attitude.

SSE has a bold ambition to be a leading energy company in a net‑zero world. We invest ~£10 million a day in homegrown energy to power a cleaner, more secure future. Our IT division drives growth across all business areas, providing expertise in emerging technologies, data and analytics, cyber security and more.

Enjoy discounts on private healthcare and gym memberships. Well‑being benefits include a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike through our Cycle‑to‑Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE ensures any reasonable adjustments you need to support a positive experience. Contact  or 01738 275 846 to discuss how we can help. We foster an inclusive workplace and welcome applications from all backgrounds, especially from under‑represented groups.

Start your online application using the Apply Now box on this page. Applications must be made online. We’ll contact candidates after the closing date. An offer will require a criminality and credit check before starting.

Mid‑Senior level

Full‑time

Project Management, Analyst, and Information Technology

Utilities, Oil and Gas, Renewable Energy, Semiconductor Manufacturing