Network Operations Centre; NOC Engineer

Here at AllPoints Fibre (APFN), we're transforming fibre connectivity across the UK and that's no small task. So, we're on the hunt for talented individuals to join our journey.

We’re on the lookout for a Networks Operations Centre (NOC) Engineer to join our growing team. The POC Engineer plays a crucial role in ensuring the uninterrupted operation of APFN network. They are responsible for monitoring network performance, identifying and resolving issues, and collaborating with various teams to maintain high-quality service for customers. This role demands a proactive approach to network management, strong technical skills, and the ability to work effectively under pressure, particularly in critical situations like network outages.

• Working in shifts pattern 4 On, 4 off, 12 hours shift rota.
• Continuously monitoring the APFN network infrastructure, including switches, routers, servers, and other network equipment, to ensure optimal performance and availability.
• Detecting network faults, outages, and performance degradation and promptly responding to incidents by implementing necessary troubleshooting procedures.
• Diagnosing and resolving network issues in a timely and efficient manner, identifying the root causes and implementing corrective actions.
• Maintaining comprehensive records of network events, incidents, and resolutions via Incident tickets on SNOW. Updating network diagrams, logs, and documentation as necessary.
• Conducting routine maintenance tasks, including firmware upgrades, patch management, and hardware replacements to prevent potential issues and improve network reliability.
• Working closely with APFN internal teams to ensure seamless communication and resolution of complex issues. Providing support for network engineers, system administrators, and other related professionals.
• Analysing network performance data and implementing improvements to optimise the network's performance and capacity.
• Assist in maintaining network security by following security policies, applying best practices, and promptly addressing security incidents or breaches.
• Utilising network monitoring and management tools (e.g. SNMP, NMS, and ticketing systems) to track network performance and automate routine tasks.

• Analytical and problem‑solving abilities, demonstrated through practical experience and a commitment to finding effective solutions.
• Enabling positive collaboration with colleagues and, when required, constructive engagement with customers.
• Familiarity with network monitoring and management tools, applied in a responsible and efficient manner.
• Familiarity with telecommunications equipment and technologies is considered an advantage, supporting adaptability in specialised environments.
• Proficiency in core network technologies, protocols and concepts, including TCP/IP, BGP, OSPF, VLANs, and MPLS, with an emphasis on maintaining secure and reliable systems.
• Bachelor's degree in a related field (e.g. Computer Science, Information Technology) or equivalent work experience.

• Professional certifications (e.g. Cisco CCNA, CCNP or equivalent) are an advantage but not a strict requirement.

At AllPoints Fibre Networks, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day‑to‑day expenses such as eye care ... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing
. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer…