Technical Support & Commissioning - Broadcast Video & Audio

Technical Support & Commissioning - Broadcast Video & Audio

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.

We have a vacancy for a technical support and commissioning engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP
. This is a customer focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe.

• Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a timely and professional manner.
• This will include:
  • Visits to customer's premises to commission equipment.
  • Providing operational & service training.
  • Assisting with customer acceptance testing.
  • Providing direct phone and email support for our customer base.

• Education in Electronics or Electronic Engineering is an advantage.
• Qualified through industrial or professional experience, with broad digital video and audio experience, is an advantage.
• Previous experience testing, servicing and/or commissioning video and audio systems is an advantage.
• Eagerness to learn technical aspects of baseband and IP based products and ability to self‑educate to competency level given appropriate resources.

• Clear judgement under pressure and ability to manage difficult issues effectively to ensure good outcomes.
• Ability to work independently and unsupervised on‑site.
• Respect for colleagues, clear communication and pro‑actively sharing knowledge and expertise, and asking for assistance when needed.
• Ability to adapt to changing demands and conditions and manage unexpected situations.
• Providing exceptional service to external and internal customers.
• Accepting responsibility for personal development and actions.

• Good working knowledge & understanding of video and audio infrastructures from a technical perspective.
• Good computer and networking knowledge, ability to set up and troubleshoot PC and Linux based systems, network infrastructure and Video/Audio over IP technologies.

• Must have good interpersonal & communication skills.
• Fluent in English.

• Can organise and plan own work to meet tight deadlines, whilst simultaneously working on a variety of projects.
• Manage customer relationships, both internal and external.

• Self‑motivated, able to self‑manage time, targets and workload.
• Enthusiastic and maintains professionalism, even under extreme pressure.
• Flexible, willing and able to travel or work overtime at short notice.
• Excellent attention to detail, following set procedures, quality standards and instructions as required.
• Resourceful, with the ability to put forward solutions quickly in difficult situations.
• Willingness to travel both nationally and internationally.