Customer Services Advisor

We are currently supporting a company that is looking to bring a Customer Services Advisor into their technical support team.

This role plays a key part in assisting global customers with a range of after-sales queries, including operational challenges. It's ideal for someone who enjoys problem-solving, working collaboratively, and delivering excellent service.

Customer Services Advisor

Monday-Friday, 7:45am - 5:00pm

£13.50-£14.50 per hour (holiday accrued) - approx. £27,000 per annum

Reading

• Respond to technical calls and emails from international customers and internal teams.
• Use the company knowledge base to provide effective solutions.
• Process and track warranty claims; create import/export documentation and licences.
• Maintain accurate information in the CRM system.
• Support stock rotation and management in the warranty warehouse.
• Track outsourced repairs.
• Participate in team meetings, exhibitions, and installation events.
• Maintain a clean, safe workspace and follow all health & safety procedures.
• Ensure products comply with regulations and are correctly labelled.
• Promote equal opportunities and maintain a respectful working environment.

• Ability to troubleshoot basic technical issues.
• Confident communication skills, especially over the phone.
• Familiarity with Windows and MS Office.
• Strong teamwork, organisational, and problem‑solving skills.
• GCSEs in Maths and English (Grade C / Level 4 or equivalent).
• Self‑motivated, resilient, reliable, and results‑driven.
• Excellent time management and punctuality.

For more information or an informal discussion, please contact me at [email omitted].

Proactive Global is a specialist recruitment agency focused on engineering, manufacturing, and automation sectors. We work with leading companies, ensuring you have access to high-quality career opportunities. We value equality and diversity, and every application is considered on its own merits.

We look forward to helping you find your next role 😊

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.