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IT Project Manager IT Support

Global Problem Manager: Drive RCA & Service Reliability

Job in Reading, Berkshire, RG1, England, UK
Listing for: Pegasystems
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support
Job Description & How to Apply Below
A leading software company in Reading is seeking a Problem Manager to lead investigations of client-impacting incidents, ensuring service reliability and seamless experiences. The ideal candidate will have over 5 years of experience in IT Service Management and a degree in IT or Business. Responsibilities include leading Root Cause Analysis efforts, managing preventive actions, and enhancing documentation processes. Join a dynamic team that thrives on continuous improvement and innovation.
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