CRM Consultant

CRM Consultant - Reading Reading Starting salary of £30-40k DOE Our client is seeking an experienced CRM Consultant to support both new business acquisition and successful client delivery. This role combines pre-sales consulting with hands-on CRM implementation, business process optimisation, and the application of AI-enabled capabilities. The position works at the intersection of business strategy and technology, supporting organisations in improving customer relationship management.

Responsibilities Partner with sales teams to understand prospect requirements and design effective CRM solutions Lead discovery sessions and workshops to identify business needs and digital transformation opportunities to be relayed to the programming team Deliver CRM demonstrations, technical presentations, and proof-of-concepts during the sales cycle Contribute to proposals, solution designs, statements of work, and effort estimates Lead end-to-end CRM implementations from requirements gathering through go-live and post-launch support Configure and customise CRM platforms to align with business processes and workflows Design and implement business process improvements to drive efficiency and user adoption Integrate CRM systems with enterprise applications, data sources, and third-party tools Plan and execute testing, data migration, and change management activities Identify and implement AI-enabled CRM capabilities to deliver actionable insights and automation Requirements Experience Minimum of 18 months' experience in a consulting and implementation role involving business management software / SaaS Experience delivering CRM or similar enterprise system implementations Demonstrated involvement in pre-sales activities, solution design, or client-facing consulting engagements Experience supporting change management and user adoption initiatives Strong understanding of sales, marketing, and customer service business processes

Experience with business process modelling, analysis, and optimisation methodologies Working knowledge of AI and machine learning concepts and their application within CRM platforms Ability to translate business requirements into technical solutions Full UK Driving License and access to your own vehicle. Professional Competencies Excellent verbal and written communication skills Strong presentation and workshop facilitation capabilities Consultative, client-focused approach to problem solving Ability to manage multiple stakeholders and priorities What Is Offered Full training on the CRM system Performance-based career development opportunities Exposure to diverse projects across multiple industries Professional development and certification support Collaborative working environment with experienced practitioners If you are an experience SaaS / CRM Consultant and eager to move into an excellent role, click 'Apply Now' or send your CV directly to faye .

landells @ circle recruitment . com  / Presales / CRM / Client / Account Management / Reading Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them.

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