Job Description & How to Apply Below
Cloud Service Desk Specialist - NO SPONSORSHIP AVAILABLE
Our client, a leading technology organisation is seeking an experienced Service Desk (Cloud) Specialist to join its onsite support team.
Responsibilities- Provide 2nd/3rd line support via telephone and email
- Troubleshoot incidents and manage full ticket lifecycle
- Escalate complex issues to third‑party vendors
- Ensure SLAs and KPIs are consistently met
- Maintain accurate ticketing updates
- 3+ years supporting M365, Azure & Business Applications
- Strong experience with O365, Exchange, SharePoint, One Drive, Teams, Azure
- Background in a service desk environment
- Knowledge of Azure AD & Active Directory
Please contact me for further information.
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