Desktop Support Specialist

Role: Desktop Support

Location: Reading, UK

Position Overview: The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for customers diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at customer locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

Skills & Responsibilities:

• Resident Technicians:
  Expertise in AV systems, hardware support, and network troubleshooting.
• Dispatch Technicians:
  Capable of troubleshooting diverse technical issues across locations.
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
• Certifications:
  
  CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include:

• Contributory pension
• Life insurance policy
• Private medical insurance

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.

Entry level

Full-time

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Software Development, Administrative and Support Services, and IT Services and IT Consulting