Customer Service, Stock And Systems Administrator

Location: Old Warren

Customer Service, Stock & Systems Administrator

Keep deliveries moving. Keep stock accurate. Make things happen.

Are you an organised, proactive customer service professional with experience in warehousing, logistics or distribution?

Do you enjoy working in a fast-paced operational environment where communication, accuracy and the ability to stay one step ahead really matter?

This is an opportunity to join a growing temperature-controlled distribution business, playing an important role at the heart of its daily operation. You'll be the first point of contact for customers, visitors and drivers, helping to coordinate deliveries, support stock control activities and ensure everything runs smoothly.

This isn't simply an administration role. It's about understanding the demands of a busy logistics operation, taking ownership and making sure customers, colleagues and the wider operation receive the support they need.

Why this opportunity?

• Be at the heart of the operation:
  Work closely with warehouse and transport teams in a busy temperature-controlled distribution environment.
• Make a real difference:
  Help ensure deliveries are coordinated efficiently, stock records are accurate and customer expectations are met.
• Build relationships:
  Become a trusted point of contact for customers, drivers and internal colleagues.
• Take ownership:
  Play an active role in solving problems, managing priorities and keeping things moving.
• Develop your skills:
  Build on your experience within an established logistics and distribution business.

What will you be doing?

• Acting as the first point of contact for customers, visitors and drivers.
• Managing customer accounts and maintaining strong working relationships.
• Coordinating deliveries from booking through to completion.
• Liaising with drivers regarding arrival times, ETAs, delivery updates and scheduling.
• Booking delivery bays and managing vehicle arrival schedules.
• Working closely with warehouse and transport teams to ensure deliveries run to plan.
• Supporting stock control activities, maintaining accurate stock records and ensuring system information is up to date.
• Assisting with stock enquiries, investigating discrepancies and liaising with warehouse colleagues to resolve issues.
• Ensuring stock movements and delivery information are accurately recorded and communicated.
• Maintaining accurate booking sheets, system records and spreadsheets.
• Managing changing priorities and resolving day-to-day queries in a timely and professional manner.

What are we looking for?

• Previous experience in warehousing, logistics, transport or distribution is essential.
• Experience of stock control, stock administration, inventory records or investigating stock discrepancies.
• Experience in a temperature-controlled, chilled or frozen distribution environment would be particularly valuable.
• Strong customer service and administration skills, ideally gained within a busy operational setting.
• Confident IT skills, particularly Microsoft Excel, spreadsheets and working with operational systems.
• Experience using a Warehouse Management System (WMS) or stock control system would be an advantage.
• Excellent communication skills, with the confidence to deal professionally with customers, drivers and colleagues.
• Highly organised, accurate and able to manage competing priorities in a fast-paced environment.
• A proactive, adaptable team player who enjoys taking responsibility and getting things done.

The right attitude matters:
You'll be hands-on, approachable and calm under pressure, with the initiative to spot what needs doing and make it happen.

The Details

• Location:
  
  Theale
• Pay: £28,500
• Permanent appointment
• Hours:
  
  Monday to Friday, between 8am and 5pm
• Start: ASAP

If you have experience in logistics, warehousing or distribution, understand…