Team Manager - Fashion Beauty

Team Manager – Fashion, Home & Beauty – Reading

As a Team Manager in Fashion, Home & Beauty at Marks & Spencer, you will lead by example, drive performance, and help reshape M&S for the next generation of customers.

• Own your department from layout and product to service and performance, making bold decisions that drive sales and service.
• Coach and develop your team, setting the pace, building capability, and creating a high‑performance culture that is focused, fast, and collaborative.
• Use commercial insights to lead with confidence – understand numbers, trends and opportunities that will energise your department.
• Show flexibility and agility in your approach, thriving in a transformation environment where change moves fast.
• Drive profitability and sales by supporting the delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedment of the business transformation plan and change initiatives for your area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑model new digital ways of working and leadership behaviours.
• Build and coach a multi‑skilled team, fully utilising all tools available to serve and sell well.
• Deliver brilliant basics through the team, seeking and acting on customer feedback to drive improvement.
• Use data and insight to improve the in‑store experience, operational performance and drive results.
• Support the delivery of Plan A and routinely review individual performance through quality conversations.
• Recruit and onboard new starters, ensuring they receive a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy, and maintain an active partnership with BIG.
• Achieve operational excellence to maximise product availability, minimise stock and cash loss and keep the store safe and legal.
• Lead visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPI’s.
• Strong knowledge of commercial, visual, operational and people processes and systems.
• Proficient use of data and MI to identify commercial and visual cost‑saving opportunities.
• Good working knowledge of visual merchandising principles.
• High digital capability and understanding of all relevant systems.
• Full knowledge of legal requirements across your area of accountability.
• Experience of managing performance and applying people policies.
• Comfortable having difficult conversations with effective resolutions.
• Excellent communicator and listener who inspires others with knowledge and best practices.
• Planning and review skills across weekly and monthly time frames.
• Resilience and ability to deliver under pressure.
• Strong talent to build and maintain relationships with key stakeholders.
• Flexibility, adaptability to change and a growth mindset when leading through change.

• Successfully embed change for lasting commercial impact and results.
• Address and support colleagues who resist change, enabling adaptation.
• Takes ownership and accountability for the success of the team.
• Coaches colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Clear communication of purpose, plan and outcomes to the team.
• Seeks and uses customer feedback and market trends to guide team work.
• Encourages active discussion and asks probing questions.
• Uses a blend of channels and technology to keep communication timely and open.
• Seeks collaborative solutions and proactively works across the business.

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Everyone’s welcome – we are ambitious about the future of retail, disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

If you require support or reasonable adjustments at any stage of the recruitment process, please let us know when completing your application so we can put steps in place to help you be at your best.