Technical Resource Manager

Job Description

Technical Resource Manager, Hybrid

Roc Technologies is looking for a proactive Technical Resource Manager to oversee our technical resource pool, mainly consisting of networking and Microsoft engineers, architects, and consultants. This versatile role is vital to Roc’s growth plans, ensuring the right skills are available at the right time to meet customer needs while maximising utilisation.

As a key member of the services leadership team, you will oversee employee engagement, career development, recruitment, and vendor accreditation. Working closely with Sales, Project Management, and PMO, you will forecast resource requirements and align technical capabilities with Roc’s strategic imperatives.

• Provide direct line management of technical resources, initially focusing on Networking and Microsoft groups.
• Deliver best practice employee engagement across the full lifecycle.
• Drive effective performance management processes.
• Partner with the People Team and Head of Resourcing to manage recruitment of permanent and contractor staff.
• Maintain strong internal and external stakeholder relationships, ensuring customer satisfaction.
• Forecast future resource requirements and address skills or capacity shortfalls.

Optimise resource utilisation, r...