Project Manager - Continuous Improvement

This is an exciting opportunity to join a new team in the Thames Water Major Projects and Programmes Team. As a Project Manager – Continuous Improvement, you will be accountable for the delivery of a Transition or Integration Project or Programme for the Thames Water Major Projects and Programmes Team.

This will be achieved by identifying clear action plans for achieving required outcomes to time, cost (where relevant) and quality for several different work streams. Engaging with the Major Projects and Programmes Teams, other teams across Thames Water and service providers you will manage the delivery of these plans and where required gain buy in from key personnel to own actions and facilitate and assist in their delivery.

Driving the development and continuous improvement of the project teams and supply chain, relentlessly striving to deliver enhanced health, safety & environment outcomes, customer delight and superior commercial performance.

• Proactively Identify and implement improvements to documents and processes within the Stage Gate Process.
• Maintain strong stakeholder relationships across the team, wider business, our service providers to support communications and continuous improvement.
• Manage and develop people in a culture of accountability and achievement.
• Encourage and implement innovation from supply chain to develop a continuous improvement project culture.
• Establish and continuously promote a proactive health, safety & environment culture across the project and our service providers.
• Hybrid – Clear Water Court Reading – with travel required to other Thames Water sites
• 36 hours a week.

To thrive in this role, the essential criteria you’ll need is:

• HNC or above in an appropriate subject or significant experience in similar role.
• Excellent communication and engagement style.
• Relevant industry and business knowledge.
• Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• A proven track record of successfully delivering process improvements, change projects or programmes of work.
• Additional skills and experiences would be great to have/bring:
• Excellent contractual awareness of Project Management work. A proven track record of managing the performance of third‑party organisations.
• Strong commercial approach with a good level of contract knowledge. Bases decisions on a balance of business development and cost control issues.
• Proven process improvement design and implementation capability.

• Competitive salary from £56,000 to £67,000 per annum.
• 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while…