Service Manager

About The Role

An excellent opportunity has arisen for an experienced Service Manager to join Reading Audi. As Sytner Service Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

• Lead and develop the service team, including service advisors, technicians and support staff.
• Deliver a full Aftersales service to customers and maximise profitability across parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
• Ensure high standards of customer service and an efficient, professional aftersales operation.

• Previous experience in a similar role within the motor industry is essential, with strong technical knowledge.
• Ability to work in a high-pressured environment and strong leadership skills to drive a team forward.
• Strive for operational excellence with a strategic mindset and a customer-first approach.
• Service Advisor experience in the automotive industry is a minimum requirement for this role.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please .

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Reading Audi, Worton Drive, Reading, Berkshire, United Kingdom, RG2 0TG