Workshop Controller Service & Support

Experience: Experience in workshop/maintenance management systems

Department: Service & Support

• Rygor Service Solutions, Reading.
• Competitive DOE

We are looking for an experienced and motivated Workshop Controller to help lead and inspire our commercial vehicle workshop team at our Vehicle Maintenance Unit (VMU) in Reading.

The successful candidate will be responsible for managing the flow of work through the workshop, ensuring quality and compliance of all tasks carried out. With a focus on maximising utilisation, efficiency, and profitability, the Workshop Controller will guide and support the team to deliver exceptional service to our customers, while maintaining the highest standards of safety and compliance.

• Ensure all Rygor workshop processes are followed for every job.
• Create job cards, pre-time jobs, and allocate work to technicians to maximise sold hours and efficiency.
• Monitor job progress and obtain authorisation for any additional work when required.
• Ensure 100% sign-off on completed inspections to guarantee our customers’ Operator’s Licenses remain safe and legal.
• Issue VOR reports accurately and within agreed time frames.
• Identify and record all warranty items; ensure replaced parts are labelled, documented, and processed correctly.
• Audit job packs to ensure accuracy before passing to administration/invoicing.
• Monitor and manage workshop loading to maintain smooth workflow.
• Measure technician performance and activity, ensuring a first-time fix culture with quality and compliance.
• Maintain workshop cleanliness, organisation, and compliance with Rygor standards.
• Ensure all service processes (including quality checks and MOT preparation) and company policies are adhered to.
• Ensure compliance with statutory requirements, including health & safety, vehicle legislation, trading standards, and fire regulations.
• Manage scheduling and deadlines effectively to support customer requirements.
• Provide outstanding customer service to both internal and external customers and suppliers, upholding the reputation of Rygor Service Solutions.

• Leadership: Proven experience in a workshop controller or supervisory role within a commercial vehicle environment.
• Process-driven: Strong understanding of workshop processes, compliance, and Operator’s License responsibilities.
• Inspire & Lead: Ability to lead, inspire, motivate, and manage a team of technicians.
• Organisation: Excellent organisational and scheduling skills.
• Communication: Strong communication and customer service abilities.
• Professional skills: Focused on delivering efficiency, profitability, and compliance.
• IT: Good IT skills with experience in workshop/maintenance management systems (R2C, Truckfile, Kerridge, etc. advantageous).

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

“Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.”- Patrick, Technician

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
• You may received a short screening call with our hiring manager or a member of our people team.
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
• If your application is successful, we’ll be excited to make you an offer.

At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be…