Quality and Compliance Auditor - Connect Berkshire

Contract Manager, Connect to Work Berkshire

Salary is £32-£34K dependent on relevant experience.

• This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed by Palladium over and above your Berkshire base.

• Design and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
• Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
• Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
• Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
• Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. This could be through induction as well as group and 1‑1/observations, training and audits.
• Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.
• Play a role in the preparation and checking of contractual reports required by the Client.
• Provide support and present during client facing quality assurance exercises.
• Support Quality & Compliance Manager with quality frameworks such as Matrix and ISO 9001:2015.
• Take the lead on ensuring that Project teams are ready for any contractual audits and are fulfilling contractual obligations – e.g. SEQF self‑assessment and IPS Fidelity Audits.
• Act as Safeguarding lead Palladium UKECS.
• Any other duties as reasonably required for the smooth running of the program.

• A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team.
• Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery.
• Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate.
• Experience of working to contractually defined targets and standards.
• A proven track record of achieving outstanding quality and compliance on projects.
• Skilled in understanding contractual requirements and applying them to practical delivery.
• Experience of working independently to manage and deliver own workload.
• Experience of developing and maintaining process documentation on behalf of a team.
• Ability to manipulate Microsoft Excel data and present the required information for analysis and reporting.
• Experience with the monitoring and reporting of Case Management Systems.

• Previous experience working within an employability and community service sector, ensuring a clear and monitored quality assurance process throughout the customer journey.
• Experience of building up a quality monitoring plan for a new contract.
• Experience of working with IT to have processes added to systems, user acceptance testing.
• Full clean driving licence and access to a car given the potential rural nature of the contract.

• Proactive and solution focused.
• Communicate a passion for quality and high standards, enthusing others.
• Ability to build relationships with all stakeholders to achieve positive outcomes.
• Excellent level of attention to detail in all work – written and verbal communications, planning and preparation of audits.
• Performance and target focused.
• Able to organise own workload effectively.
• Ability to adapt to change and re‑prioritise tasks where appropriate.
• Confident to learn about any unfamiliar areas of the contract or the team's delivery.

• We are One Palladium:
  We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
• Our business grows when our people grow. We seek out opportunities to develop…