Team Manager - Food; Part Time

Join to apply for the Team Manager - Food (Part Time) - Reading Area role at Marks and Spencer
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As a Team Manager in Food, you’ll lead a team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is a frontline leadership position in one of the most competitive retailers in the UK. You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you’re managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example.

• Lead and coach a team to deliver consistently under pressure, set the pace, build capability, and hold the line on standards.
• Drive commercial performance by understanding the numbers, translating them into action, and keeping the team focused.
• From sales and standards to availability and team performance, take accountability when things don’t go to plan.
• Work across departments to deliver a seamless customer experience, collaborate fast, fix problems early, and lead with pace and purpose.
• Support the growth and profitability of the store through implementation of the retail plan and delivery of KPI measures.
• Recruit, develop and support great talent and capability within the customer assistant team, meeting succession requirements.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
• Deliver great standards and service, set clear expectations with store colleagues.
• Create a multi‑skilled team, coaching and training them to fully utilise all tools available.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve the customer in‑store experience, operational performance, and profitability.
• Build an active working partnership with BIG, providing feedback and supporting the development of BIG representatives.

• Support growth and profitability of the store through the implementation of the retail plan.
• Role model excellent customer service.
• Recruit and develop talent within the customer assistant team.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally.
• Deliver an inspirational, improved and consistent visual customer journey.

• Drive profitability and sales for their area through retail plan and store KPI’s.
• Support business transformation plan and change initiatives.
• Deliver great standards and service by setting clear expectations.
• Create right culture, role modelling new digital ways of working.
• Build multi‑skilled team with coaching and training.
• Deliver brilliant basics and drive performance.
• Seek customer feedback; act on improvement.
• Use data and insight to improve customer experience.
• Support delivery of Plan
  
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• Review individual performance, manage underperformance.
• Recruit for the team and ensure new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build partnership with BIG, provide feedback and support.
• Maximise product availability, minimise stock and cash loss.
• Ensure process and task delivered in line with business expectation, allocate resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPIs.
• Create the right culture, role modelling new digital ways of working.
• Good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Knowledge of legal requirements across area of accountability.
• Knowledge of people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener.
• Ability to…