Team Leader, Retail

Job Type: Team Leader

Salary: £1362 per hour

Hours of Work: 37.5 hours a week

As a Team Leader at Hobbycraft you will assist the Store Manager in the day‑to‑day running of the store. You will also be responsible for running the store in the Manager's absence, delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a customer‑focused experience is key to our continued success.

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• Forward‑thinking diverse team, 100% committed to what we do
• Reputation for exceeding customer expectations first time, every time

• 33 days holiday including bank holidays pro‑rata, growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2
  
  Work scheme
• Discounted gym membership
• Day off to celebrate your birthday
• Fun event days to fundraise for our charity partners
• Annual paid‑for charity volunteer day
• Employee Support Programme for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high‑street discounts
• An inclusive and creative working environment so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

• Teamwork and Leadership – lead by example, coach colleagues where appropriate to drive outstanding customer service and commercial awareness in the team
• Brand ambassador – be passionate about the Hobbycraft brand, embracing change positively and proactively
• Planner – ensure the store is set for a successful day of trade
• Relationship builder – treat everyone fairly, with dignity and respect, and uphold our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
• Merchandiser – coordinate deliveries; manual handling is an essential part of the role
• Click & Collect – coordinate the Click and Collect process
• Policy expert – comply with company policies and Health & Safety regulations to keep the store safe and legal
• Communicator – deliver clear, concise communications such as key messages and daily targets so the team understands expectations and how to deliver them
• Workshop facilitator – host various workshops in‑store
• Store Management – support the Store Manager in day‑to‑day management of the store and run the store in the Manager's absence (keyholder responsibilities, opening/closing, alarm callouts, cash controls, PI counts, general admin, back‑of‑house access, colleague security, data compliance including payroll, recruitment, personal data)
• Recruitment – assist the Store Manager in building a high‑performing team through recruitment, induction and training of new colleagues
• Colleague Support – provide support and coaching for colleagues where appropriate

• A proven track record of the following in a retail or similar environment:
  Passionate about sales and driving profit, keyholding, cash handling & security awareness, coaching colleagues, merchandising experience, Health & Safety compliance, awareness of store KPIs, effective time management, determination to inspire success within your team
• Duty Management experience is advantageous

• Organisation and planning
• Decision making
• Interpersonal and communication skills
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador
• Self‑motivated

This role would suit a current Team Leader in a retail or similar environment or an experienced colleague looking to make their first move onto the management career path. The candidate should be a confident and professional individual who can support the management of a diverse team in a fast‑paced environment; calm, resilient and able to work well under pressure and cope with changing priorities.

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process you can contact us and let us know what adjustments you may need.

Hobbycraft…