Team Manager - Visual Merchandiser Berkshire

Position: Team Manager - Visual Merchandiser  Berkshire
Team Manager - Visual Merchandiser - Reading - Reading, Berkshire Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

As a Team Manager for Visual Merchandising, you’ll lead by example, work alongside the store management team to deliver the retail plan while leading the creative direction for Fashion, Home & Beauty.

You’ll combine commercial focus with visual expertise to deliver layouts, displays, and customer experiences that drive sales and reflect the M&S brand. You’ll also take responsibility for ensuring the store trades safely and legally at all times, with knowledge and oversight across every department.

• Lead the visual merchandising strategy for Fashion, Home & Beauty, ensuring brand standards are consistently met.
• Ensure the store trades safely and legally, meeting all compliance requirements.
• Use trading data and customer insight to make confident decisions on space, layout, and promotional execution.
• Coach and develop teams, building capability and fostering a high-performance culture.
• Maintain knowledge and oversight across all departments to support store performance.

Are you ready to lead? Take your marks and get ready to apply

Purpose

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
• Ensure colleagues understand and are motivated to deliver their part
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area
• Delivers great standards and service by setting clear expectations with store colleagues
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Deliver brilliant basics through the team
• Seeks customer feedback and takes action to deliver improvement
• Uses data and insight to improve customer instore experience, improve the operation and drive performance
• Support the delivery of Plan A
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
• Recruit for the team, ensuring new starters have a brilliant onboarding experience
• Deliver all line management activities in line with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
• Maintain a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

• Ability to lead a team to deliver excellent customer service and KPI’s across the store
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
• Good working knowledge of VM principles
• Good level of digital capability and an understanding and use of…