Operational Support Specialist - Hybrid

Operational Support Specialist - Hybrid at Punter Southall

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise Life. Made Better. We are growing and looking for an Operational Support Specialist to join our award‑winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

As an Operational Support Specialist, you will be responsible for progressing all administration required to support Guardians Customer Service proposition and achieve the target business outcomes. Working closely with the Front Office team you will provide support to advisers and customers accurately and compliantly.

• A customer‑first mindset and strong communication skills.
• Positivity, energy, and the ability to manage your own workload.
• Team spirit and resilience when dealing with challenging queries.
• Experience in an administrative team.

• Private Medical Insurance with rewards for yourself with discounted rates for your family members.
• Competitive Company Pension Scheme.
• Access to several employee discounted schemes to suit your lifestyle including but not limited to:
  • Private dental insurance
  • Electric Vehicle Salary Sacrifice Scheme
  • Cycle to Work scheme
  • Comprehensive Europe and Worldwide Travel Insurance
  • Medical Cash Plan
  • Gym memberships
  • Access to 24/7 GP service for you and your family
  • 25 days holiday with the option to purchase more

• Entry level

• Contract

• Consulting

• Operations Consulting

Should you wish to learn more about the role, or have any questions, please contact our HR Team via .