Retail Account Manager

Join to apply for the Retail Account Manager role at Westcoast Limited
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At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

As Retail Account Manager you will work closely with the Account Director and the wider retail team in delivering a high‑level service to our major retail accounts. You will be responsible for managing key brands into some of our largest retail customers; assisting in growing revenue & profit and managing product availability through forecast analysis. You will attend both customer and vendor meetings;

analyse stock and sales information as well as retailer forecasts, present performance data, make order recommendations to both external customers and Westcoast product managers while strengthening Westcoast’s relationship with our key retail partners and growing the portfolio of brands that we supply.

• Work collaboratively with appropriate vendor/retail contacts
• Conduct & contribute to retailer/vendor meetings
• Monitor weekly stock and sales
• Develop and maintain reporting tools to track and enhance inventory flow
• Maximise profitability
• Manage, implement and analyse all promotional activity
• Manage the delivery of any pre‑agreed performance KPIs with the retail accounts, putting corrective measures in place as required
• Manage and co‑ordinate the set‑up of new products and price updates to existing products
• Manage the launch of new ranges ensuring 100% product availability
• Build and maintain client relationships

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Background in retail account management, category management or FMCG account management essential
• Good understanding of supply chain & logistics in a retail environment
• Commercially minded with excellent communication skills
• Analytical – able to spot trends and draw conclusions from data and make stock recommendations
• Excellent interpersonal skills with an ability to develop strong business relationships
• Able to work effectively under pressure and with changing priorities and workload
• Able to negotiate with customers, vendors, and internal stakeholders
• Excellent attention to detail
• Advanced Excel skills
• Ideally a full driver’s licence

• Growth Opportunities – training and development to help you reach your full potential, including funded apprenticeships, work‑based studies, and professional qualifications.
• Generous Benefits Package – 25 days holiday, employee referral bonuses, perks and discounts.
• Wellbeing Support – Westcoast Wellbeing services including mental health counseling, virtual GP services, physiotherapy, life insurance, eye care schemes and more.
• Community & Connection – social and charitable events throughout the year, fostering a strong sense of belonging.

If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5–6 minutes).

Please note:

due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.

• Entry level

• Full‑time

• Sales and Business Development

• IT Services and IT Consulting