Retail Security Officer

Job Title

Retail Security Officer (Full Time)

Reading Gate Retail Park, Reading

Hours – 42

Pay – £12.36 per hour

You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client's reputation.

Must have proven retail experience. Own transport is essential.

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed in order for accurate information to be recorded.
• Look out for and immediately report any health & safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment and take appropriate action to reduce the chance of disruption, loss or damage.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete accurate and detailed entry of any incidents that occur on the system provided on site.
• Call emergency services and Communication Centre to report all incidents.

Complete all required competency training and additional training to ensure continuous self-development as directed by the Operations Manager. Renew your licence 16 weeks before expiry.

• Report writing skills essential.
• Excellent communication skills.
• Ability to work well under pressure.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Benefits include:

• Virtual GP.
• Salary Finance scheme (access 50% of earned pay before payday).
• Choices platform for dental insurance, dining cards, coffee clubs, technology products, etc.
• High street discounts via MiDeals platform.
• Cycle-to-work scheme.
• Life cover – greater of equivalent annual salary or £10,000.
• Save-as-you-earn scheme.
• Mitie Matching Share Plan.
• Mitie Stars recognition with cash prizes up to £10,000.

We offer diverse training and development avenues through a wide selection of learning resources.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing at (contact omitted).

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