Job specializations:
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Administrative/Clerical
Office Administrator/ Coordinator, Administrative Management, Clerical, Admin Assistant
Job Description & How to Apply Below
Coordinate HVAC service calls and technician schedules for Johnson Controls from an office-based work setting. Apply organization and customer communication daily.
Under a Service Manager’s supervision, this coordinator receives service requests, schedules assigned technicians and mechanics, and supports timely completion. The work includes customer follow-up, daily technician debriefs, NxGen updates, and coordination with billing and customer support teams. Service industry or scheduling experience is preferred.
Key Responsibilities:- Receive scheduled and unscheduled customer service requests
- Coordinate labor assignments with customer and service needs
- Provide technicians with daily schedules and communication
- Confirm completed work and follow up with customers
- Maintain call management information and scheduling tasks in Nx Gen
- High school diploma or equivalent required
- Strong organizational and attention to detail skills
- Effective communication with internal and external clients
- Ability to manage diverse tasks and issues simultaneously
- Two to five years of service scheduling preferred
Support HVAC service delivery through scheduling, customer communication, technician coordination, and accurate administrative follow-through.
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