Customer Service Associate

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services.

We are proud of our impact and community involvement, embodied in our #Thrift Proud movement. Learn more about the Savers family of thrift stores, our impact, and our mission at

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of individuals from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career growth, with our aggressive store expansion plans supporting ongoing development and advancement.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training programs for all team members, from new hires to senior executives. We develop about 90% of our training internally, supplemented by partnerships with renowned providers.
• Comprehensive extended health care plans for full-time Team Members.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match to help you save for the future.
• Paid time off for leisure or personal pursuits.
• A range of mental health services to support your well-being.