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Retail Operations Shift Lead

Job in Red Deer, Alberta, T4N 0A1, Canada
Listing for: Pop's Cannabis Co.
Full Time position Listed on 2026-11-05
Job specializations:
  • Retail
    Retail & Store Manager, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 42000 - 60000 CAD Yearly CAD 42000.00 60000.00 YEAR

Job Description & How to Apply Below

Lead retail operations through opening, closing, staff supervision, cash management, and customer service during an assigned shift.

The Retail Experience Lead oversees daily store operations and maintains product presentation. This position guides employees, reinforces policies, and supports sales strategies. It also serves as a knowledge resource while escalating employee issues and customer complaints to store managers.

Key Responsibilities:
  • Open and close the store while activating alarms
  • Supervise staff and assist cashiers during assigned shifts
  • Maintain store appearance, product presentation, and front-of-house organization
  • Support onboarding, training, and continuous employee education
  • Escalate employee issues and customer complaints to managers
Requirements:
  • Two years of retail industry experience
  • High school diploma or GED required
  • Experience across customer service responsibilities
  • Cash management and security alarm familiarity
  • Provincial Cannabis Certification and clear criminal record

Apply retail leadership, operational oversight, cash management, and customer service skills as a Retail Experience Lead.

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