Customer Experience Leader Retail

Lead customer experience execution at Indigo through coaching, retail operations, and omni-channel programs across a customer-focused store environment.

The Customer Experience Leader executes customer programs and results while bringing the Indigo brand to life. You will lead customer priorities, use customer and sales insights, and coach employees toward stronger service behaviours. The position supports team success through communication, training, operational discipline, and customer engagement. It also contributes to loyalty initiatives, promotional execution, and seamless omni-channel interactions.

• Lead customer experience priorities and optimize team deployment
• Coach employees through feedback and Sales Generation Leadership practices
• Direct daily communication routines, sales rallies, and promotions
• Support pickups, returns, order management, and issue resolution
• Maintain cash office processes and customer service areas

• One to three years of specialty retail leadership experience
• Customer-facing team leadership experience in retail
• Experience executing customer experience or omni-channel programs
• Strong retail operations, cash handling, and compliance understanding
• Ability to work flexible schedules and lift up to 40 pounds

Apply retail leadership, customer coaching, and omni-channel expertise to strengthen Indigo service, loyalty, and operational results.