Service Administrator

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please refer to the linked job description to support your application.

Please note:
This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Join us as a Service Administrator in Redcar and Cleveland

Our team in Redcar and Cleveland are seeking an experienced administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical ‘can do’ attitude? If yes, then we would love to hear from you.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

Our service provides drug and alcohol services for adults, young people and families across Redcar and Cleveland as a member of the THRIVE partnership. With You is proud to be the lead provider of THRIVE, which is an Integrated Domestic Abuse and Substance Use (IDAS) partnership. Alongside With You, the partnership includes Harbour and Intuitive Thinking Skills, partnered with Redcar and Cleveland Borough Council.

Find out more about the partnership here.

We're looking for someone who is confident in using computers, as the postholder will use multiple web-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant would also have the experience or confidence to work on a public facing front desk where they would interact with our clients on a daily basis. These interactions can be challenging at times but also incredibly rewarding as you will have the opportunity to see how our clients progress through their recovery journey first hand.

As part of this role, you will:

• Proactively support the smooth running of the administrative functions within the service
• Be responsible for welcoming clients to our service
• Maintain and create record-keeping systems as required
• Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
• Support the service to meet local health and safety requirements
• Generate prescriptions in preparation for signing by relevant clinicians
• Support the management team in maintaining high levels of data quality and information management
• Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
• Be responsible for taking, transcribing and distributing formal minutes for meetings

This is a permanent contract and will work 37.5 hours per week.

We’ll be excited to see evidence of the following in your application:

• Demonstrable experience of working in an office environment
• The ability to work effectively in a team and/or on their own
• A successful track record of providing an efficient and reliable administrative support
• The ability to build relationships with internal and external stakeholders
• Excellent IT skills, including Google and Microsoft packages and digital media

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates…