Customer Service Representative

Customer Service Representative

This position will predominantly be handling telephone queries in relation to the commencement of the annual Garden Waste subscription service.

£13.26 per hour

37 Hours per week 9am till 5-00pm

We are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join our team.

In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services.

What you’ll do:

Handle a variety of incoming enquiries from residents across Sunderland Deliver excellent customer service with professionalism and empathy Provide accurate information and resolve queries efficiently Work collaboratively with colleagues to ensure a seamless customer experience.

What we’re looking for:

Strong communication and interpersonal skills

A calm and patient approach to problem-solving Ability to work in a fast-paced, customer-focused environment.

Previous experience in a contact centre or customer service role is desirable.

Interested please apply