Senior Freight Operations Coordinator

Senior Freight Operations Coordinator

Location:

Birmingham, Redditch

Salary: £30,000 – £36,000

Job Type: Full Time, Permanent

An established and growing freight forwarding business is seeking an experienced Senior Freight Operations Coordinator to join its operations team. This role would suit a strong all‑round operator with a background in sea freight and a hands‑on approach to managing complex shipments and key customer relationships.

• Manage sea freight import and export shipments end‑to‑end
• Liaise with carriers, overseas agents, hauliers, and internal teams
• Handle customs processes, documentation, and clearance coordination
• Finalise bookings, review costs, and ensure accurate invoicing
• Monitor charges such as demurrage and quay rent and resolve disputes
• Produce and check shipping documentation (HBLs / MBLs where required)
• Act as an escalation point for operational issues and delays
• Support service delivery on key or high‑volume accounts
• Contribute to process improvements and operational best practice

• Proven experience in freight forwarding operations (sea freight essential)
• Strong understanding of import/export procedures and customs processes
• Experience working with carriers and managing operational disruptions
• High attention to detail with strong organisational skills
• Confident communicator with a customer‑focused mindset
• Ability to manage multiple shipments and priorities simultaneously
• Experience in European road freight is beneficial but not essential