Customer Service Representative

Our client, an established Utilities services company, is currently recruiting a Customer Service Representative to join their Customer Service team. The Customer Service Representative will be responsible for acting as the first point of contact for customers regarding customer quires as well as helping with over the phone payments and other administration tasks,

Key Responsibilities for the Customer Service Representative:

• Frontline Customer Interaction:
  Answer inbound calls and respond to email enquiries, delivering excellent customer service
• Payment Processing & Customer Onboarding:
  Guide customers through payments over the phone and set up new users on our client's online platform
• General Administration:
  Perform data entry, maintain client records, and collaborate with the internal team to ensure smooth day-to-day operations

Skills Required for the Gas Engineer:

• Proven background within an Office-Based Admin/customer service role
• Strong communication skills
• Driving License required

Please apply as directed!