Sales & Customer Service Manager

Job Title:

Sales & Customer Service Manager (Temp to Perm)
Salary: £35,000 £ 40,000 per annum

Hours:

Monday to Friday, 08:00 - 17:00

Location:

Bletchingley

Contract:

Temp to Perm

• Lead, manage, and support a team of sales and customer service advisor
• Monitor individual and team performance against KPIs and targets
• Conduct regular performance reviews, coaching sessions, and one-to-ones
• Manage disciplinary and capability procedures in line with company policy
• Monitor live and recorded phone calls to ensure quality, compliance, and sales effectiveness
• Identify training needs and support ongoing development of team members
• Keep up-to-date staff records (CSCS, CISRS, training logs, holidays etc.
• Drive sales performance while maintaining excellent customer experience
• Handle escalated customer queries and complaints professionally
• Produce performance reports and provide feedback to senior management
• Ensure adherence to company processes, regulatory standards, and best practices

• Proven experience in a sales Manager or Customer Service Manager role
• Strong background in performance management and people leadership
• Experience conducting disciplinary processes and performance improvement plans
• Confident in call monitoring, coaching, and quality assurance
• Strong communication, motivational, and organisational skills
• Results-driven with a customer-focused approach
• Ability to work in a fast-paced, target-driven environment
• Familiarity with compliance or industry certifications is a bonus (e.g., Construction line)