Senior Product Manager

** Overview*
* Are you excited by the opportunity to shape how one of the world's largest cloud platforms is managed and modernized? Do you want to apply AI and agentic automation to simplify complex engineering operations, accelerate modernization, and improve the reliability and efficiency of critical Microsoft 365 services?

Join the Microsoft 365 Core Product Management team and help define the next generation of intelligent control plane and operational experiences. The Microsoft 365 Substrate and Work IQ organization provides the foundational cloud platform that powers Microsoft 365 experiences used by hundreds of millions of people every day, including Outlook, Teams, and Microsoft 365 Copilot. We operate one of the world's largest cloud-scale platforms, with a mission to deliver exceptional availability, reliability, performance, security, and engineering efficiency for some of Microsoft's most critical workloads.

Substrate Management Plane provides the core platform capabilities that enable Microsoft 365 engineers to automate and orchestrate data center changes. Its control plane services support at-scale workflow execution, system of record for data center inventory, resource management, and service operations across a large and diverse fleet.

We are looking for a highly technical Product Manager to drive the evolution of Substrate Management Plane and its customer experiences.  Your objective will be to identify high-friction operational and modernization scenarios and translate them into scalable platform capabilities using AI and agentic automation, making complex operations more self-service, predictable, and efficient.

In this role, you will partner with engineering leaders and service owners to apply AI and agentic automation to reduce investigation and support effort, automate repeatable engineering workflows, and reduce the need for bespoke coordination across teams for significant re-platforming and modernization efforts.  Your impact will span foundational management plane services and high-value operational scenarios across service modernization, capacity, and incident support, with initiatives such as Azure convergence, regional readiness, .NET

Core migration, and re-platforming to a container-based solution.

This is a unique opportunity to combine deep platform product leadership with AI-forward transformation, shaping how Microsoft 365 engineers operate and modernize services at planetary scale.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

** Responsibilities*
* + Define and drive the vision, strategy, and roadmap for Substrate Management Plane, spanning multiple control plane services and the end-to-end experiences that connect these capabilities to Microsoft 365 engineering teams.

+ Identify high-friction operational and support scenarios across capacity, incidents, troubleshooting, regional readiness, and service modernization, and translate them into scalable platform investments and AI-enabled experiences.

+ Drive the application of AI and agentic automation to engineering operations, including intelligent triage, dependency and risk analysis, guided workflows, recommendation systems, and automation of repeatable support tasks.

+ Define platform capabilities and experiences that make large-scale service modernization more automated, observable, and self-service, using efforts such as .NET Core migration and re-platforming to a container-based solution as priority scenarios.

+ Partner with capacity, fleet, finance, and engineering teams to identify ways we can manage our budget and increase efficiencies.

+ Improve service quality and supportability by using incident, telemetry, customer feedback, and operational data to identify recurring failure patterns, prioritize platform fixes, and create more effective self-service and automated support experiences.

+ Define intuitive customer and operator experiences for management plane capabilities, working backwards from the needs of engineers, service owners, operators, and support teams who rely on the platform to execute and troubleshoot critical operations.

+ Define and measure outcomes for Substrate Management Plane including…