Helpdesk Coordinator

Helpdesk Coordinator - Reigate at Rapport Guest Services

Location:

Reigate, UK

Type of

Contract:

Full-time, FTC (12-months Maternity Cover until the end of October 2026, with potential for a permanent contract).

Hours:

40 per week (Monday-Friday; 8 AM - 5 PM, with flexibility as per business needs)

• Financial freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally:
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community:
  Take one paid day off annually to support a cause you’re passionate about!

• Handle incoming calls and emails promptly, providing clear, professional and courteous support at all times.
• Log service requests and enquiries accurately into the ticketing system, ensuring all details are captured and updated.
• Monitor ticket progress and follow up where required to support timely resolution and positive client experience.
• Acknowledge and respond to client requests with care, maintaining a friendly, warm and solutions-focused approach.
• Demonstrate strong written communication skills when managing inboxes, drafting responses and providing updates.
• Maintain a good working knowledge of site facilities and services to offer informed guidance and support.
• Coordinate room or service bookings efficiently, ensuring availability is maximised and needs are met.
• Collaborate closely with colleagues and service partners to ensure smooth daily operations and consistent service delivery.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have at least one year of customer service and administrative experience within a five-star setting (e.g. hotels, airlines, or corporate environment).
• Bring a positive and resilient approach, supporting a high-quality service environment and encouraging teamwork.
• Build genuine rapport with colleagues, clients and visitors, including senior stakeholders and VIPs.
• Work in an organised and methodical way, staying adaptable and solutions-focused when priorities shift.
• Demonstrate consistent professionalism in communication and behaviour, acting as a trusted point of contact.
• Confidently use Microsoft Office and core IT systems, with strong administrative accuracy and time management skills.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

• Entry level

• Full-time

• Information Technology

• Hospitality