2nd Line IT Engineer

2nd Line IT Engineer (Full Time) – Job Specification

Location:

Reigate

Hours:

37.5 per week

Salary:
Up to £32,000

Hybrid Working: 2 days remote per week

Our client is a fast-growing technology services provider specialising in managed IT services, cloud solutions, and modern infrastructure support. They are looking for enthusiastic individuals who enjoy working with technology and delivering high-quality customer service. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today!

The 2nd Line IT Engineer role is focused on supporting, maintaining, and improving IT systems across both on-premise and cloud environments. This position sits within an experienced engineering team and would suit someone who has worked in an MSP environment with strong 2nd-line capabilities.

You’ll be working closely with customers, resolving technical issues, and ensuring systems run efficiently. As a 2nd Line Engineer, you’ll be a key escalation point for junior members of the support team.

• Provide 1st and 2nd line technical support across a varied customer base.
• Act as the first point of escalation for technical incidents.
• Manage and resolve support tickets efficiently within SLAs.
• Diagnose issues across desktops, servers, cloud environments, and networks.
• Support and ...