Constituent Services Representative

U.S. Senator Catherine Cortez Masto seeks a Constituent Services Representative for her Northern Nevada office in Reno. This position actively engages with constituents in Nevada and facilitates communications with government agencies to resolve federal casework challenges, and will:

• Assist constituents in resolving issues with federal agencies;
• Conduct outreach in assigned issue areas and/or constituency groups;
• Communicate with the public and staff to obtain and relay information;
• Act as a community representative for the Senator;
• Assess casework for potential legislative action;
• Coordinate with the Senator's staff in her Washington office in assigned portfolio areas;
• Gather local, state, and county resources for assistance in non-federal matters; and
• Assist the Director with front office management and other duties as assigned.

Qualified candidates will:

• Have excellent interpersonal, customer relations, and writing skills;
• Be detail-oriented and able to work in a fast-paced environment;
• Set priorities, take initiative, adapt to shifting schedules, and meet critical deadlines;
• Establish, maintain, and foster positive and effective working relationships;
• Maintain confidentiality and exercise sound independent judgment;
• Want to help people and think creatively about potential case resolutions;
• Have experience in casework, community outreach, advocacy, or government relations;
• Be willing to work weekends and evenings when required; and
• Understand and follow verbal and written instructions accurately.
• Familiarity with the Northern Nevada Veteran or Military community is strongly preferred. Bilingual English Spanish proficiency is desirable but not required.

This position provides the opportunity to be part of a diverse team that believes in fighting for the well-being and dignity of every Nevadan by bringing together stakeholders to find common sense, bipartisan solutions to the challenges facing Nevada and our nation.
The expected salary range is $55,000-$70,000 in addition to a comprehensive benefits package.
The Office is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, national origin, disability, age, uniformed service, genetic information, sex, sexual orientation, gender identity, or gender expression.