Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager is responsible for managing the day-to-day client activities for the assigned facilities or properties in the client’s portfolio. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions. The candidate must understand complex client and customer relationships and develop open, effective and consistent communication with client, the Facilities team and customer representatives.

The candidate will have overall responsibility for site budgets, accounting and finance, maintenance and operations, and contract services.

• Proactively manage all facility services in accordance with JLL account and client standard processes and procedures, ensuring superior customer satisfaction.
• Develop and manage facilities operating and capital budgets for the assigned portfolio, proactively track variances and manage within target.
• Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
• Develop and manage a high performing facilities team of diverse skilled tradesmen and professionals.
• Coordinate the operational aspects of the property in a manner, which protects, maintains and improves the value of the client’s assets.
• Ensure all site management and operations practices are in compliance with JLL and client standards.
• Perform monthly reporting, forecasting and asset management on all sites.
• Implement preventive, ongoing and anticipated maintenance/repair programs.
• Develop multi-year capital improvement project plans and manage the process to complete the capital projects.
• Manage third-party vendor contracted services such as janitorial services, as required, including periodic bidding and insurance updates.
• Monitor performance per scopes of work and contractual agreements.

• This position is an in-office position Monday-Friday with off hours on call.
• Bachelor's degree or equivalent facilities or property management experience.
• 5+ years of facilities management or operations experience.
• Knowledge of building systems, HVAC, electrical, mechanical and services, required.
• Certified Facility Manager (CFM) or other professional licenses or certification a plus.
• Superior client relationship management skills.
• Strong supervisory and people management skills.
• Ability to plan and manage financials within budget and time constraints.
• Experience with managing multiple vendors and small capital projects.
• Excellent computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
• Knowledge of Yardi is a plus.
• Excellent interpersonal, communication and organizational skills.
• Ability to remain calm, composed, and professional under pressure while effectively managing challenging situations and competing priorities.
• Knowledge of commercial lease agreements, standard accounting practices, and labor union procedures and protocols.
• Ability and willingness to travel to various sites within assigned geographic areas as required.
• Strong customer service focus and ability to develop and…