Emergency Quadrant Ward Clerk; AMU

Position: Emergency Quadrant Ward Clerk (AMU)

Overview

An exciting opportunity has arisen for an Emergency Quadrant Ward Clerk to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd. This post is fixed term/secondment for 11 months due to maternity cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

You will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit and must demonstrate a professional and sensitive manner and maintain confidentiality at all times. A good standard of education is required, with previous experience in an administrative / customer service setting and excellent communication skills. You will need to work as part of a team and be efficient and organised with your own workload.

You will join a friendly team that provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit and may provide support cover in other areas of the Emergency Quadrant. Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) are desirable but not essential as full training will be provided.

Main

duties

• The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant to support speedy admission, discharge, and transfer of patients.
• Maintain strict confidentiality and deal with patients and relatives with courtesy and discretion at all times.
• Be responsible to Ward Managers for providing an efficient clerical service across the Emergency Quadrant.
• Be under the direct responsibility of the Administration Manager for accountability and development purposes.

Welsh language

Welsh skills need to be learnt when appointed to the post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has the right ingredients. The largest health organisation in Wales provides a full range of services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and the Proud to Lead framework.

We promote equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive recruitment correspondence via the email registered on the application form. Applications may be submitted in Welsh and will not be treated less favourably than English submissions.

Detailed

Job Description and Person Specification

You will be able to find a full Job Description and Person Specification attached within the supporting documents, or click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Maths/English GCSE or equivalent experience

Desirable criteria

• NVQ 2 in administration
• NVQ in customer service
• ECDL

Experience Essential criteria

• Sufficient months of clerical/office/reception/ward duties
• Working with the public
• Working in a busy environment

Desirable criteria

• General experience of admin functions

Skills Essential criteria

• IT computer literacy
• Effective communication skills
• Welsh language

Desirable criteria

• WPAS/Casenote tracking/WCP/RADIS
• Understanding of maintaining medical records

Knowledge

• Data protection and confidentiality

Personal Qualities

Essential Criteria

• Ability to work without direct supervision
• Team player

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries:
Hospitals and Health Care

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