IT Support Specialist

Position: IT Support Specialist I
IT Support Specialist (On-site)

Halff is looking for the right person to join the firm’s Technology Department as an IT Support Specialist in our Richardson, Texas office. You will be considered a front-liner who solves technical problems and provides support for a broad scope of software and hardware. Our customers are internal employees, and it is our primary responsibility to ensure they are operating at peak performance.

Our preferred candidate will place high importance on customer service, maintaining team harmonics, supporting innovation and optimization. This person should enjoy working with people to resolve problems and find innovative solutions.

Why Choose Halff?

Halff is a company defined by our culture which is built around people, teamwork, integrity, and quality. We take great pride in the services we provide to our clients by leveraging innovative ideas to deliver smarter solutions. If you have a passion to explore and implement new technology, we invite you to join our team as we improve lives and communities by turning ideas into reality.

Responsibilities

Include

• Hardware
  
  Skills:
  
  Maintenance, troubleshooting and upgrades and new deployments.
  • Primarily an HP shop with some DELL and Apple products as well.
• Software
  
  Skills:
  
  Maintenance, troubleshooting, upgrades, and installations.
• Customer Service
  
  Skills:
  
  "White Glove Service" where we treat every interaction with care, respect, and skill. Provide the customer with valuable and timely updates as needed and bring their issue or request to a quick resolution.
• Ticketing System (Fresh Service):
  Incidents and Service Requests will come in as tickets. The majority of these will be yours to resolve and any that you cannot, should be triaged to the correct supporting team.
• Documentation:
  Perform all helpdesk duties described above; documenting, tracking, and working every project, problem, question, or request.
• Spread the Knowledge:
  Walk customers through problem solving logic as time allows. Update internal documentation as needed.
• Improve and Enhance:
  Provide recommendations on how to do things better faster and more efficiently.
• Stay Curious:
  Preserve and grow your knowledge of IT procedures, products, and services.
• Overtime and Travel:
  Occasional overnight travel, both by car and air is required. There will be some late nights and weekend work as needed.
• Embrace Change:
  Be able to adjust schedule as needed. Regular eight-hour shift will fall within 7am to 6pm Central range but this is subject to change.
• Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects.

Technology Skills /

Position Requirements

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software and remote access software
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent problem-solving skills, able to effectively troubleshoot issues remotely
• Results-focused and team-oriented with a strong work ethic
• Customer service oriented including strong communication skills
• Troubleshooting experience on Windows platforms greatly desired
• Experience supporting Microsoft Office applications, including Outlook in an Exchange or Office 365 environment
• Experience supporting mobile devices
• Experience with AD, AAD, DHCP, DNS, and other networking skillset a plus.
• Time Management skillset
• Must be able to lift and move all computer related gear, including PCs and LCD monitors.

Educational & Qualifications

• Windows Certifications a plus
• A+, Net+ Certifications a plus

Company Overview

Halff is a full-service infrastructure consulting firm planned, designed, engineered, constructed -- and…