Bilingual Front Desk Support - Receptionist

Position Summary:

The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.

Responsibilities:

Clerical & Administrative Support Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times

Greets all clients and visitors and directs to appointments and meetings

Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
Handles incoming/outgoing mail, including monthly postage report

Maintains office equipment and supplies (stocking paper, toner, etc.)Performs front desk opening and closing procedures

Program Support Check in clients and verify current insurance coverage for each appointment

Collects client payments and issues receipts, recording all payments accurately in the daily log Sends clinician letters and confirm completion via email

Ensures outpatient forms are well-stocked and rush basket assignments are completed

Client & Staff Interaction Provides professional, friendly and attentive service to clients and staff

Enforces confidentiality, payment policies, and waiting area rules

Maintains a calm, low-noise reception environment

Demonstrates flexibility to meet evolving needs

Performs other duties as assigned

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Travel Requirement:

This position requires minimal travel if based in Yakima due to having two primary office locations. Travel between offices is required to provide back up coverage for absences and to attend staff meetings.

Non
- Physical Requirements:

Education High School Diploma or GED required

Experience

Previous clerical or administrative work preferred

Special Skills Bilingual (English/Spanish) required

Pleasant, professional, welcoming and friendly demeanor with staff and clients

Detail-oriented and able to multi-task in a busy office setting

Proficiency using Microsoft Word Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator

Employment is conditional upon:

Being cleared by criminal background check and fingerprinting when required

Wage Range: $19 - $22 per hour, depending on experience

Work Schedule:

Monday - Thursday 9:15am to 6:15pm;
Friday 8am to 5pmBenefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per year Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities Retirement 403(b) Plan: employee contributions commence upon employment;
Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment

Basic Life Insurance paid 100% by Catholic Charities Flexible Spending Account eligibility following 6 months of employment

Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment

Additional voluntary insurances including supplemental life, accidental death &…