RevOps Lead: AI-Driven Revenue & CRM Architect

Commercial Full Time Richmond, BC Hybrid $95,000 - $120,000 CAD per year

Ideon Technologies uses the energy from supernova explosions in space to image deep beneath the Earth’s surface. The world pioneer in cosmic-ray muon tomography, Ideon has developed the REVEAL™ Subsurface Intelligence Platform®, comprising an advanced suite of proprietary data-generation hardware, software,physical AI, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the exponential power of integrated spatial data.

By transforming muon data into reliable 3D density maps, Ideon helps geologists identify, map, characterize, andmonitormineral deposits with confidence. This reduces risk and cost of traditional methods, while saving time,optimizing return, and minimizing environmental impact across the mining value chain. In turn, this is helping accelerate the world’s transition to low-impact mining and transform how companies recover the critical mineralsrequiredto power the global shift to clean energy – improving peoples’ lives and enhancing economic prosperity.

We are a dynamic tech scale-up of 80 employees (and growing!). We are a team that is entrepreneurial by nature and focused on doing things right to deliver great customer outcomes. And we are committed to seeking out the best brains and the most exceptional humans, wherever they come from and however they happen to be packaged.

The Role

Ideon’s commercial teams – Business Development, Technical Solutions, Customer Success, Marketing & Communications, and Revenue Operations – operate as a single revenue system with shared data and definitions, and a single forecast. The Revenue Operations (Rev Ops) Lead – a brand new role – will own how that system fits together.

This is a hands-on role in a scaling company. You will be the only person in this function to start, building the systems we need with AI tooling while you run them. Reporting to the Chief Commercial Officer (CCO), you will work closely with various individuals, particularly Business Development Executives in North America, Australia, and Latin America.

Marketing owns demand-generation programs, campaigns, and content; you own the target parameters and the funnel measurement. Business Development Executives own their accounts, their opportunities, and their forecast decisions; you own the standard those decisions are held to. Customer Success owns customer health, cross-functional program delivery, and renewal execution; you own the system that surfaces and tracks retention activities. Finance owns the ledgers;

you own the commercial numbers that inform them.

You will set the standards the team works to – how opportunities are recorded, when a deal is ready to move forward, what a number means – with the CCO’s support in applying consistently. This role requires judgement as much as rigour, and the credibility to hold a standard with experienced teammates while also helping them deliver.

In this role you will move the team forward by owning:

Customer Relationship Management System

• Run Hub Spot: pipeline stages, stage criteria, required fields, workflows, integrations, and permissions.
• Write the standards and help teammates keep records complete and accurate.
• Triage and route incoming enquiries with Marketing so they are answered quickly and qualified opportunities reach the right Business Development Executive.
• Ensure handovers from Business Development to Customer Success are clean so delivery starts with the context needed and we only promise what we can deliver well.

Definitions & forecasting

• Own how we define our commercial metrics, and be the person who can explain what each one means and why we use it.
• Run a single weekly, evidence-based forecast for the commercial…