Job specializations:
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Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Build the IWG customer community in Richmond while coordinating workspace support, administrative requests, and daily centre operations.
This Community Associate position serves new and existing customers across many industries at IWG’s Richmond centre. You will maintain professional relationships, respond to changing requests, and help customers focus on running their businesses. Duties include meeting room support, mail handling, invoicing assistance, service tickets, and event planning.
Key Responsibilities:- Maintain a welcoming, ready, and tidy customer centre
- Assist with meeting room directions and projector setup
- Handle incoming calls, mail, invoices, and customer requests
- Open service portal tickets for workspace concerns
- Support networking event planning and prospect interactions
- Ability to manage multiple tasks and customer priorities
- Positive, enthusiastic approach to fast-changing situations
- Empathy and communication skills for professional relationships
- Experience with Microsoft Office and basic IT equipment
- At least eighteen years old and legally eligible to work
Use communication, ownership, and customer support skills to coordinate IWG workspace experiences for Richmond customers.
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