Happiness Expert

Happiness Expert

Join Accent Inns (the hotel with a rubber duck in every room) and Hotel Zed (rebels against the ordinary) as a Happiness Expert (Full Time) to join our Customer Happiness Hub at our Richmond, BC location. This in-person role has no remote option.

In this role you will provide relationship‑based customer service experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful human connections that make a positive difference in someone's day.

• Create memorable brand touchpoints that drive loyalty.
• Engage in thousands of conversations via phone, email, SMS or social to reinforce the brand and make customers smile.
• Drive sales by booking rooms and maximizing yield – ask questions to uncover opportunities, use storytelling to showcase our properties and ask for the sale.
• Serve as the communications and service center for customers.
• Capture customer information when making reservations so it can be shared with properties.
• Set expectations and showcase hotel amenities.
• Suggest local events or restaurants to enhance their stay.
• Drive loyalty for corporate clients, groups and travel trade customers with exceptional service.

• Available to work in‑person at our Richmond location – no remote option.
• Open availability required (Evenings 3:00 pm‑11:30 pm, weekends, etc.).
• Previous sales and/or hotel experience preferred.
• Fun‑loving nature.
• Easy conversationalist.
• Sensitive to others’ feelings.
• Tech‑savvy systems expertise.
• Multi‑tasker who thrives under pressure.
• Strong problem‑solving skills.
• Excellent grammar and writing skills.
• Front desk or reservations office experience is an asset, but training can be provided.

• We pay 100% of medical and dental premiums, plus free mental health benefits.
• Free nights at any of our hotels + discounts for friends & family.
• Live Your Best Life fund for courses (post‑secondary tuition or surf lessons).
• Employee purchase program for deals on electronics, linens, etc.

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs

If this sounds like the job for you,
hit that Easy Apply button and write a note about why you want to work with us.

We encourage applicants who do not meet every requirement to apply. Our commitment to diversity and inclusion: we aim to attract diverse talent, supporting Black, Indigenous, people of colour, and LGBTQ2S+ communities.