Technical & Customer Support Specialist; Biotechnology – Cell Culture

Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets cutting‑edge research reagents to the life science and biotech communities. As part of our rapid business expansion, we are seeking a highly skilled Technical & Customer Support Specialist with expertise in cell culture to join our team. This is an exciting opportunity for fast‑track career growth within a dynamic, diverse, and innovative environment.

• Provide expert scientific and technical support on cell culture‑related products to customers via email and phone.
• Generate price quotations for customized biotech services.
• Accurately and precisely document product issues.
• Analyze, troubleshoot, and guide customers to resolve technical issues effectively.
• Liaise with production teams and proactively contribute ideas to enhance customer satisfaction and product performance.
• Proactively upsell and cross‑sell relevant products and services based on customer needs and product knowledge.
• Analyze and propose solutions to complex or non‑standard issues requiring creative and analytical thinking.
• Perform other technical and customer support‑related tasks as needed.

Education:

• Master’s degree (or higher) in a relevant Life Science field (e.g., Cell Biology, Microbiology, Biochemistry, Biology). PhDs are welcome to apply.

Expertise:

• Strong publication record and extensive experience in cell biology troubleshooting.
• Knowledge of plasmid construction, recombinant DNA technology (e.g., CRISPR, viral transduction) is a plus.

Customer Service:

• Passion for customer satisfaction with at least 1 year of experience in customer service, ideally in the research reagent or biotech industry.
• Ability to upsell and cross‑sell products and services effectively.

Problem‑Solving:

• Proven ability to troubleshoot independently using a methodical and analytical approach.

Communication

Skills:

• Excellent verbal and written English communication skills.

Personal Attributes:

• Fast learner, proactive, adaptable, detail‑oriented, and results‑driven.
• Positive attitude with a strong sense of responsibility and accountability.

Time Management:

• Ability to act quickly and efficiently to customer needs.
• Strong time management and organizational skills with the ability to multitask and thrive in a fast‑paced environment.

• Onsite at our headquarters in Richmond, BC
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• The successful candidate must be available to start onsite from the first day of employment. No relocation allowance will be provided.

* We thank all applicants for interest in abm and the role. Only shortlisted candidates will be contacted.