Manager, Product Delivery

Overview

The Manager of Product Delivery is responsible for leading the execution of the product roadmap, ensuring the timely and successful delivery of high-quality software solutions in a regulated healthcare environment. This role leads and develops a team of Product Owners, oversees backlog management and delivery processes, and partners closely with Product Management, Engineering, Quality Assurance, and other cross-functional teams to drive consistent and predictable results.

The Manager establishes delivery standards, removes obstacles, and ensures product requirements align with business priorities, regulatory expectations, and organizational goals.

Responsibilities People leadership

• Manage, coach, and develop a team of 4-10 Product Owners; own hiring, onboarding, performance management, and career pathing
• Set consistent standards for backlog quality, acceptance criteria, refinement, and sprint readiness — including the compliance and traceability elements required for regulated delivery
• Balance PO assignment and capacity across scrum teams as priorities shift
• Ensure every PO is trained and current on HIPAA, PHI handling, and internal security and privacy policies

Delivery execution

• Ensure every scrum team has a groomed, prioritized, ready backlog that reflects current roadmap commitments
• Drive predictable delivery: sprint and release commitments met, scope and sequencing decisions made deliberately
• Own the handoff from product management — confirm requirements are understood, decomposed, estimable, and assessed for regulatory and privacy impact before work enters a sprint
• Escalate and resolve cross-team dependencies, blockers, and resourcing conflicts
• Partner with Engineering, QA, Security, and Scrum Masters on release readiness, validation status, and go/no-go

Regulatory and compliance accountability

• Ensure requirements and user stories carry the documentation regulated delivery depends on: clear acceptance criteria, traceability from requirement through test evidence, and rationale for changes
• Embed privacy-by-design and least-necessary-access expectations into backlog definition — particularly for features touching PHI, PII, or payer and prescriber data
• Ensure stories involving PHI specify data minimization, de-identification where feasible, encryption, retention, and audit-logging requirements
• Partner with Compliance, Privacy, Legal, and Security on feature-level risk assessments, and ensure findings become tracked backlog items rather than verbal commitments
• Ensure change control and release documentation are completed as a condition of done, and that emergency or expedited changes still follow a documented path

Process and practice ownership

• Define and continuously improve the product delivery operating model — refinement cadence, definition of ready/done, intake, change control — so compliance obligations are satisfied by the normal workflow rather than by exception
• Establish delivery metrics (predictability, cycle time, throughput, escaped defects, commitment accuracy, audit findings, compliance rework) and report on them to leadership
• Drive consistency across teams without imposing uniformity where it doesn't help

Stakeholder management

• Serve as the primary point of accountability for delivery status, risk, and timeline communication to executives and business stakeholders
• Feed execution reality back into roadmap planning — feasibility, sequencing, capacity, compliance effort, and tradeoffs

Scope of the role

• Roadmap definition, market and customer discovery, pricing, and product strategy. Those sit with Product Management; this role is their execution counterpart. This role is also not the compliance or privacy function — it is accountable for delivery conforming to the requirements those…