Assistant Store Leader

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Kate Spade

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Partner with store leadership to produce successful financial results. Provide leadership to the team in order to execute sales generation, clientele development, operational, visual, recruitment and administrative functions. Responsibilities include, but are not limited to the following.

• Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
• Develop business driving initiatives that build a repeat business or attract a new customer to the store.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team is compliant with all clientele standards and thank you note program.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

• Assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance.
• Responsible for assuming the GM role in manager’s absence, if applicable.
• Lead by example with the achievement of personal sales goals.
• Educate team on product, sales plans, personal goals, measurable stats, is able to coach these stats to ensure business is maximized.
• Ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings.
• Ensure all open positions are posted and managed through iCIMS.
• Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports.
• Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary.

• Understand and be able to communicate the Kate Spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
• Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to GM/Area Manager in order to increase customer service and sales.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• Assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
• Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets; conduct self audits.
• Ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory.
• Partner with warehouse to effectively manage workload planning, markdowns & merchandise flow processes.
• Maintain office and facility organizational and cleanliness standards.